We design AI that people actually use. We help organizations find where AI is worth their investment, build experiences employees and customers can trust, and keep adoption growing after launch.
$62M+in projected cost savings from an AI quality workflow we designed and tested
90%reported less time needed on key tasks once AI was built into their workflow
36%of IT incidents resolved by AI, with no human handoff needed
1.5×the adoption rate our client projected immediately upon launch
Our approach
Most AI ships. Very little of it sticks.
Only 6% of companies see significant, lasting value from AI. The model is rarely the problem. AI stalls when it doesn’t fit how people work, when they don’t trust it, or when the pilot never spreads beyond the working group. We design to solve for all three challenges.
Employee
Workflow
People use AI when it fits the work they already do, at the moment they need help.
Product
Confidence
People rely on AI when it performs well enough, often enough, that they stop double-checking it.
Org
Momentum
People keep using AI past the pilot, and bring their colleagues along too.
Ways to work with us
Start anywhere.
Most clients come to us with ideas already in motion. Pick the stage you’re in.
Discover
Know what’s worth building.
Identify where AI creates real value for your users and your business, and get stakeholders aligned before design and development begins.
Take an AI opportunity from concept to shipped experience, working alongside your product and engineering teams. Ensure senior leaders are bought in along the way.
From assistants to agents, each one is designed around the people who use it. We work alongside your engineers, data scientists, and development partners to deliver.
Assistants & copilots
AI that drafts, answers, and suggests inside the tools people already use.
Executive drafting toolFortune 50 healthcare company
Conversational agents
Chat experiences that resolve requests on their own and route the rest to the right person.
IT service assistant80,000 employees, Fortune 500 manufacturer
Agentic workflows
AI that takes steps on someone’s behalf and shows its reasoning, so experts stay in control.
Quality management workflow15,000 users, global pharma & MedTech
Insight & decision tools
AI that turns high volumes of data into themes and priorities people can act on with confidence.
Enterprise AI in regulated, high-stakes, and high-volume environments.
HealthcareManufacturingEnergyFood & RetailFinance
Healthcare Global pharma & MedTech manufacturer
Turning a fragmented quality process into an agentic workflow people trust
Over a multi-year program, we researched with over 2,500 employees to recommend which AI capabilities were worth building and to cut the ones that weren’t. We then designed the experiences that show the risk and reasoning behind each AI recommendation, so experts can act on it confidently inside a regulated environment.
$62M+projected cost savings by 2028
Up to 90%reported less time needed on key tasks
15,000people across quality, supply chain, and R&D
Healthcare Fortune 50
An AI drafting tool trusted by the executive committee
40 to 50 interviews with communicators, two rounds of usability testing, and prompt engineering behind a tool that drafts on-voice executive and policy content.
Day onein use by the executive committee
1,000+communicators served
Manufacturing Fortune 500
An AI service desk employees welcomed
Research, conversational design, and change management for an IT support assistant serving 80,000 employees. We went from kickoff to MVP in 15 weeks and shaped the rollout so employees would actually use it.
36%incidents resolved by AI
1.5×projected adoption
Retail Global B2B
Turning customer feedback into roadmap decisions
We interviewed 25+ product owners and partnered with data science on an AI tool that surfaces recurring themes and ties them to each team’s priorities and business outcomes, then delivered a near-term MVP and a three-year agentic vision.
8M+customers’ feedback in one view
7research platforms connected
Energy Fortune 100 utility
Finding where AI can speed up electric grid connections
We co-created service maps with teams across the utility to find the real bottlenecks in connecting large energy users to the grid, then ranked AI opportunities, from application review to knowledge capture, in a roadmap for investment.
7 wksresearch to roadmap
6 prioritizedAI use cases for investment
“You guys were the difference between success and failure for us.”
Experience Design Lead, global MedTech manufacturer
“It’s absolutely obvious that we did testing to make this. We couldn’t have done this without you.”
Corporate Affairs team, Fortune 50 healthcare company
“It is so far resolving about 36% of the incidents. This is going to be wildly successful because it is so simple.”
Group Product Manager, Fortune 500 manufacturer
“I’m so glad we did this work. Thank you for putting this together. This is amazing.”
Head of UX Design and Research, global retailer
“Our teams proved responsible AI can be applied meaningfully in a highly regulated environment without compromising the rigor, accountability, or human judgment that quality requires.”
VP & Head of Technology, global pharma & MedTech manufacturer
AI that works can still fail, and the reason is almost never the model. It’s whether someone trusts the output enough to act on it, and whether they should.
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