People & Values

M-shaped talent roster.Small, diverse teams.One studio culture.

  • Product Strategy
  • Research & Insights
  • Experience Design
  • AI & Conversational Design
Josh Lucas-Falk, CEO
Andrew Gold, Chief Experience Officer
Katie Palmer, Chief People Officer
Anna Lathrop, Associate Director
David Roth, Associate Director
Ignacio Martinez, Associate Director
Nicole Fly, Associate Director
Alexis Vasquez, Lead Designer
Evie Cheung, Lead Designer
Joyce Kang, Lead Designer
Nick Dauchot, Lead Designer
Rachel Haines, Lead Designer
Emma Sulfsted, Senior Designer
Jasmine Johnson, Senior Designer
Luis Rujana, Senior Designer
Melissa Arias, Senior Designer
Randy Barias, Senior Designer
Joey Bettinger, Designer

Scroll ↓

Our values

What brings our studio together.

Four commitments we make to each other and to every client. They’re the foundation of how we work and why leaders trust us with complex problems.

  • 01

    Embrace the
    unknown

    Ambiguity is the job. We dig in and explore the options.

    01 · Embrace the unknown

    In the work

    We trust user-centered methods and processes to guide us to valuable solutions.

    With clients

    Our projects don’t often begin with requirements. We define them with you.

  • 02

    Trust in
    transparency

    We value openness and honesty in our process.

    02 · Trust in transparency

    In the work

    We always show work in progress, from messy to leadership ready.

    With clients

    When priorities change, we work with you to find flexibility in the plan.

  • 03

    Inspire
    collaboration

    The best ideas can come from anyone, anywhere.

    03 · Inspire collaboration

    In the work

    We believe in co-creation and co-ownership of the process with your team.

    With clients

    Our aim is to stay connected. That requires your active collaboration and our active listening.

  • 04

    Act as
    one

    Blending to fit your team culture and norms.

    04 · Act as one

    In the work

    Our work draws on diverse perspectives, refined into one collective voice.

    With clients

    The goal is to represent one, unified team to project sponsors. We’re all in this together.

Studio breakdown

Open about who we are. And where we need to grow.

Diverse teams notice more about the people you’re designing for. Here’s where we stand today.

  • Studio: 53% Women, 41% Men, 6% Non-binary
  • Directors: 43% Women, 57% Men
  • Experience levels: 17% Directors, 22% Associate directors, 28% Leads, 28% Seniors, 5% Designers
  • Race & ethnicity: 65% White, 23% Hispanic, 6% Black, 6% Asian

Want to work with these people?

Bring us the tough, complex problems. We’ll bring the talent to tackle them head-on, with your team every step of the way.